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Family residence permit (Istanbul)

hi everyone

I'm having a bit of trouble applying for my family residence permit. I don't know where to start. I manage to get health insurance BUT everything else is so confusing. I applied on e-ikamet.goc.gov.tr and got appoinment for February '17. I tried changing the appointment but I'm not getting any options. Is there any place near Bakirkoy I can go and ask for assistance or something. My appointment is apparently in Pendik or somewhere. Any advice?

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