Are you searching for a job in Istanbul? Unamic/HCN is looking for a Strategic Business Unit Manager (with experience).
Principal duties and responsibilities
Oversees and manages the operations of a business unit(s) with overall responsibility for the account (i.e. service delivery, sales, operations, IT, HR, facilities). Manages the client relationship ensuring customer satisfaction. Also responsible for the development of new business scope within the account.
•Acts as the principal client contact
•Directs and manages the daily operations of one or more SBU’s
•Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers.
•Develops budget estimates and manages project/contract to meet revenue and cost projections
•Determines resource allocation levels to meet project/contract commitments
•Analyzes workflow and assignments to ensure efficient and cost effective operations; develops/implements process and service improvements as needed
•Reviews and resolves issues affecting Company compliance, legal requirements and client objectives
•Partners with senior staff in developing and marketing new client programs/services as required
•All other duties as assigned
•Extensive experience in managing the operations of a business unit
•Previous account management experience is required
•Call center experience is a must
•Experience in an outsourcing environment is preferred.
•Strong communication skills
•Fluent in English. German or Dutch is a plus
•Strong management skills
•Proven decision making skills
•Excellent personal relationship development skills
•Location in the Istanbul area
•Willing to travel
Educational requirements: University level degree in information technology or business management fields.
About the organization
Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size.
Through Unamic/HCN, A Xerox Company, which Xerox acquired in April Protected content , Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 130,000 people of Xerox serve clients in more than Protected content .
Send an e-mail to Protected content for more information.