Looking For Patient Experience Specialist - Izmir
Hello All, we have exciting part time job opportunity. If interested please send an email to Protected content and/or WhatsApp Protected content .
Patient Experience Specialist Duties:
Communication with all parties involved regarding patient experience and be proactive in unexpected situations.
Serve as a personal assistant to the patient, providing the patient with translation during transfers, clinic appointments, hotel check in and check outs. Making clear treatment is understood by the patient.
Build good relation with the patient and understand the cultural background, advise on city attractions, museums, cafes and restaurants.
Understand the patient's full itinerary and be able to provide information about the logistics and the treatment(s) and make sure payments are performed correctly and on time.
Report regularly to the case manager after each task and meet the timelines on the patient's itinerary.
Cross sell new treatments to existing patients and generate new leads leveraging on the relationship with the incoming patients.
Get patient reviews (video testimonials) prior to their departure from Turkey.
Looking forward to your responses!