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Customer Support Rep (Jersey City)

International Textile Company hiring Customer Service Representative
An International Textile Company is looking for a detail-oriented individual to join its Customer Service Team in New Jersey.
Job Summary
Ensure the highest level of customer service working closely with sales, accounting, shipping, production, and administrative departments; establish and maintain excellent relationships with customers, to maximize the sales and prevent unnecessary cancellations or returns
Process incoming sales orders and ensure that the orders are entered timely and correctly, working very closely with Account Executives and accounts
Assist customers with their needs such as: placing orders, product availability and price questions, investigate substitutions and conversions to promote a higher fill rate, eliminate backorders and ensure customer satisfaction
Communicate in a thorough and timely fashion with Account Executives.
Review any routing and shipping requirements of new accounts and prevent any possible charge backs
Assist customers in returns / exchanges
Investigate and resolve any related charge backs ; communicate with Accounting on any credit issues and resolve to ensure timely delivery
Maintain order accuracy by getting extensions and/or canceling orders on a timely manner
General duties such as filing, data entry, copying and any other related tasks and responsibilities.
College degree or equivalent experience required
The qualified candidate should have the ability to handle multiple tasks, must be willing to work in a team environment, be organized and have exceptional communicational and interpersonal skills.
A healthy base and a great benefits package including health & dental insurance, annual clothing allowance; and a generous discount on merchandise
Only local inquiries will be considered.
Please send your resume to: Protected content