Join now
Log in Join

Customer Support Rep (Jersey City)

International Textile Company hiring Customer Service Representative
An International Textile Company is looking for a detail-oriented individual to join its Customer Service Team in New Jersey.
Job Summary
Ensure the highest level of customer service working closely with sales, accounting, shipping, production, and administrative departments; establish and maintain excellent relationships with customers, to maximize the sales and prevent unnecessary cancellations or returns
Responsibilities:
Process incoming sales orders and ensure that the orders are entered timely and correctly, working very closely with Account Executives and accounts
Assist customers with their needs such as: placing orders, product availability and price questions, investigate substitutions and conversions to promote a higher fill rate, eliminate backorders and ensure customer satisfaction
Communicate in a thorough and timely fashion with Account Executives.
Review any routing and shipping requirements of new accounts and prevent any possible charge backs
Assist customers in returns / exchanges
Investigate and resolve any related charge backs ; communicate with Accounting on any credit issues and resolve to ensure timely delivery
Maintain order accuracy by getting extensions and/or canceling orders on a timely manner
General duties such as filing, data entry, copying and any other related tasks and responsibilities.
Requirements:
College degree or equivalent experience required
The qualified candidate should have the ability to handle multiple tasks, must be willing to work in a team environment, be organized and have exceptional communicational and interpersonal skills.
Compensation:
A healthy base and a great benefits package including health & dental insurance, annual clothing allowance; and a generous discount on merchandise
Only local inquiries will be considered.
Please send your resume to: Protected content

Jersey City Forum