Italian Speaking 1st Line Systems Engineer Vacancy (Johannesburg)
Email your CV to Protected content (Rishika De Fonseka)
The 1st line Systems Engineer will form part of a dynamic team of 1st, 2nd and 3rd line engineers delivering SLA-backed services remotely as part of our technical support offering.
Location: Cape Town
•Logging and progressing services desk support tickets (incidents, service requests & changes) through our MSP systems.
•Provide remote 1st/2nd line technical IT support.
•Troubleshoot and resolve hardware and software related incidents based on Microsoft systems.
•Resolve incidents within agreed first-time-fix parameters and escalate within the team where required, complying with contracted SLAs.
•Take ownership of incidents and manage through to resolution where possible.
•Attend to pro- and reactive monitoring alerts in order to ensure minimum disruption to customers.
•Meet client expectations in terms of quality of work and delivery to deadlines.
•Action customer enquiries effectively in a timely fashion as per prescribed SLA.
•Follow-up activities to resolution and to customer satisfaction.
•Produce information reports upon request.
•Build and maintain company reputation & customer relationships.
•Native Italian & Fluent in English.
•Proficiency in any other additional European based language(s) will be advantageous.
•Excellent communication and interpersonal skills.
•Very strong technical understanding of current industry-leading technologies.
•Customer relations skills; ability to understand and comprehend customer concerns and requirements.
•A desire for continuous learning and career development.
•Ability to work in, and as part of a team.
•SA citizen, permanent resident or right to employment in South Africa (Work Visa).
•Driver’s license and/or access to transport during unsociable hours.
Required Skills & Experience
•Matric or equivalent secondary education.
•2+ years experience in an IT Service Desk environment providing 1st/2nd line support.
•2+ years experience supporting Microsoft Systems; Desktop, Server, Office, etc.
•2+ years exposure to basic TCP/IP, LAN, WAN, SSL VPN troubleshooting.
•Exposure to HP & Dell hardware technologies.
•Exposure to dedicated 2nd line support.
•Exposure to and working with Exchange/365, Active Directory, DNS, DHCP, etc.
•Exposure to and working with virtual environments (VMware/Hyper-V)
•Formal IT qualification, ie MCP certification.
•ITIL Foundation certification.
•Exposure to backup & disaster recovery technologies (Veeam, Zerto, Backup Exec, Datto, etc.)
•Exposure to Citrix (XenApp/XenDesktop).
•Exposure to Cloud and IaaS platforms.