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Resiliency Partner (Johannesburg)

he role encompasses the following:
Engagement Management

Ensure that engagements are completed as assigned.
Review and approve client deliverables.
Ensure compliance with established Resiliency Consulting standards and methodologies.
Exemplify and carry out the vision, mission, operating principles and values of IBM.
Assist Associate Partners with various aspects of service line management:
Service line revenue budgeting and planning
Review and approval of client deliverables
Help maintain client satisfaction

Provide the IOT Leader and Global Resiliency Consulting Leader with practice updates.

Practice Area Business Development

Develop network of contacts to identify opportunities within and outside of current client base.
Participate in networking opportunities, such as local professional societies, writing articles for local and national publications.
Participate on selected sales calls with Business Development Executives.
Identify additional engagement opportunities while at the client sites.
Monitor local business activity, trends, emerging issues, tools, resources, and strategic alliances related to applicable industries and/or practices areas.
Participate in strategic account planning and review sessions.
Approve requested hires for Resiliency Consulting practice.

Administrative Duties

Strategize practice area service lines.
Coordinate with Associate Partners to identify gaps between staff needs and actual staffing levels; develop plans to bridge the gap.
Conduct performance reviews for Associate Partners and give input for compensation and promotions for Associate Partners, Executive Consultants, Resiliency Architects, Senior Consultants and Consultants.
Participate in process/quality improvement teams as needed.
Participate in teaming calls to gain better understanding of activities in other markets to leverage successes in their geographic territories.
Periodically update the IOT Leader and Global Resiliency Consulting Leader on local engagements and opportunities.
Work with Associate Partners to identify training needs of personnel.
Ensure that pursuit and client information is entered accurately and maintained in Sales Connect

Required Technical and Professional Expertise:

Bachelor's Degree
Minimum of 15 years delivering client facing IT related consulting services
Minimum of 10 years in major IT consulting services firm
Minimum of 5 years managing IT related consulting services practice
Superior communication and presentation skills

Preferred Technical and Professional Experience:

Minimum of 15 years delivering client facing IT related consulting services
Protected content in major IT consulting services firm
Protected content managing IT related consulting services practice
Superior communication and presentation skills
Industry related certifications
ABCP
MBCP
CISM
CISA
CISSP
CNE

Preferred Education:
Bachelor's Degree

Great! How do I apply?
To apply, please submit your CV. via this link: Protected content

Or alternativly send your CV to Protected content of Protected content

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Telecommunications Account Partner

Join us and be part of a diverse and global team of thinkers and doers, and make an impact.

Job Requirements:

Own and manage Telecommunications account(s) with responsibility for customer relationship, sales and business development and responsibility for account revenue and profit and loss.
Develop relationships with key client stakeholders (e.g., CEO, CFO, CIO, COO, Board members) to become the clients trusted advisor.
Own and manage opportunities in account(s) managed to closure.
Take overall responsibility for delivery outcomes in accounts managed.
Provide guidance and mentoring to GBS team working in the account(s), and drive a positive working environment and culture.
Client value responsibilities – client satisfaction, relationship management & client delivery.
Invest in knowing the client (Industry, Ecosystem, Organisation, Individuals)
Be a pioneer of new & relevant thinking, leverage IBM’s story, innovation capabilities to hold higher value conversations.
Be a champion of client experience, drive business outcomes that make the client and IBM successful (mutual success).
Provide insight to manage client opportunities and needs.
Facilitate continuous learning opportunities and empower teams to improve performance.
Take accountability for coaching/apprenticeship of team members.
Manage account performance; responsible for meeting client/financial commitments and ensuring business integrity.
Own and manage the development and delivery of quality solutions and deals, including allocation of resources.
Be an SME of GBS and IBM offerings to ensure delivery of superior outcomes to the client.
Analyze and leverage IBM’s global offerings to deliver against our client’s expectations, footprint and needs.

Required Technical and Professional Expertise:

Proven past account performance
Deep relationship propensity

Preferred Technical and Professional Experience:

None

Preferred Education:
Bachelor's Degree

To apply, please submit your CV. via this link: Protected content

Or alternativly send your CV to Protected content of Protected content

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