Spanish Call Center Agents Needed (Johannesburg)
Urgently seeking Fluent Spanish Speakers for a Digital marketing Company. Attractive package plus benefits!!! Apply directly on Protected content
All the Best!
Assisting all customers.
Responding to all incoming customer queries, via all contact mediums (i.e. calls, live chat, e-mail and social media).
Ensuring that all inbound contacts presented during shift are dealt with during the required SLA timeframes and manner.
Query resolution and customer service interactions executed with key focus on customer retention.
Ensuring professional and quality communication with customers is maintained at all times
Strive for ‘first-contact-resolution’ on all customer queries
Liaising with the Senior Support Agents/ Team Leaders/Floor Managers to hand over and manage customer escalations.
Monitoring Internal Systems and informing the Floor Manager on duty if these are not operating, or responding, correctly.
Enhancing/improving user/customer experience and relationships.
Operating as part of a team/unit.
Correctly recording all communication with our users/clients
Correctly escalating queries to other departments (should the need arise).
Matric/ Grade Protected content equivalent) qualification
Minimum of 3 years customer service experience within a large volume call centre.
A clear voice and excellent telephonic and written communication skills
Intermediate computer proficiency (specifically MS Office and internet applications)
Typing skill and accuracy of an average of 30 words per minute with 90% accuracy
Strong attention to detail and distinct ability to identify/solve problems
The ability to swiftly adapt to changes in workplace and industry
A strong work ethic and sense of responsibility
Target driven nature
The ability to multi-task
Must be willing to work shifts (if required) as our business is a 24-hour operation. The shift structure includes work over weekends and public holidays
Must be flexible on overtime should it be required
Must have reliable transport and a valid driver’s license