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Looking for Dutch speakers! (Kraków)

Are you seeking a fresh start in a company that will both help you grow - and grow alongside you? Are you interested in a career in IT, but you never seriously considered it as a possibility because you don't have technical education or prior work experience in the industry? If the answer to either of the above is "YES" then it may be worth your while to read on ;)

Stefanini Poland is gaining momentum - and I invite you to jump in and join the ride!

For our location in Krakow, we are looking for talented people to make a real contribution to our business as:

Helpdesk Technician with Dutch

If you love interacting with a diverse range of people and you are eager to go ahead and help them in sorting out their problems, then you can definitely take up this career with us!

Responsibilities:

-Provide technical support and troubleshooting services to end users who need assistance re computer hardware and/or software applications, mobile devices, network, etc.
-Log all service requests into the company service call tracking system
-Record the problem description, including specific error messages and/or symptoms, any troubleshooting steps taken, and the result, and the solution to assist in/create knowledge base logs
-Follow-up on closed service requests to insure customer satisfaction
-Assist in training initiatives to new and current employees

Requirements:

-Fluent in Dutch (C1 level minimum)
-High standards in both written and spoken English (min. B2 level - work proficiency)
-Eager to learn new technologies
-Attention to details
-Must be a problem solver
-Positive, can do attitude and ability to work in a team
-Strong communication skills
-Ability to cope with stress and workload
-Technical skills – nice to have: Windows OS, Microsoft Office Suite, Internet browsers, communication protocols, computer hardware, Active Directory, etc.

Our offer:

-Full time job, stability of employment
-Competitive salary package
-Intensive training
-Benefits package
-Private medical healthcare
-ITIL based career paths

If you are interested - do not hesitate to reach out to me: Protected content

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