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OtC Administrators with Dutch language (Krakow)

For over 15 years Lugera has constantly supported its customers in the toughest recruitment processes. Headquartered in Slovakia Lugera is active in the CEE region.

Our client is a global leader in it’s business, with Shared Service Center located in Krakow. SSC is delivering transactional processing activities for Western, Central and Eastern Europe and hiring professionals and graduates in finance & accounting and linguistic studies with good command of European languages, as: English, Dutch, Slovak, Croatian, German, Russian and many others…

Currently we are looking for Dutch speaking candidates for position:

Order to Cash Administrators

Localization: Cracow
Ref. number: PR/ Protected content

Areas:

1. Billing or
2. Cash Application or
3. Collection & Disputes

Job description:

1. For Billing processes:

- Completing customer bonus settlement
- Completing interest calculation
- Conducting the creation, sending and archiving of invoices
- Raising credit notes for approved customer disputes and bonuses as is required
- Handling first line customer queries from customers or employees and pass to collections team where detailed questions exist
- Regularly updating the team leader around developments and progress of relevant operational issues
- Developing and maintaining successful working relationships with suppliers, employees and other key stakeholders
- Consistently adhering to local, Global guidelines, policies and regulations for areas including Tax, Credit policy, Order to Cash etc

2. For Cash Application processes:

- Managing electronic payments process
- Being responsible for perform frequent bank reconciliations
- Maintaining integrity of customer ledger for both credit notes and customer payments
- Being responsible for process customer refunds where required
- Regularly update the team leader around developments and progress of relevant operational issues
- Developing and maintaining successful working relationships with local OpCos and other key stakeholders
- Consistently adhere to OpCo, local, Global guidelines, policies and regulations for areas including Tax, Credit policy, Order to Cash etc

3. For Collection & Disputes processes:

- Maintaining and updating the classification of the customer ledger
- Performing pre-due process
- Proactively managing the overdue process
- Proactively managing the dunning process
- Proactively managing the Promise to Pay process
- Managing the dispute process
- Running dispute reports to facilitate root cause analysis between Team Leader/OpCo
- Proactively managing dispute reconciliation
- Managing the credit limit exceeded process in accordance with the credit policy
- Identifying held orders and take appropriate action to resolve
- Developing and maintaining successful working relationships with customers, local OpCos and other key stakeholders
- Consistently adhere to OpCo, local, Global guidelines, policies and regulations for areas including Tax, Credit policy, Order to Cash etc

Required Skills:

- Fluent in Dutch
- Relevant experience is an advantage but not required for areas: Billing or Cash Application, required for Collection & Disputes area
- Educational background: finance/ accounting is an advantage
- Excellent communication and analytical skills

Way of Work:

- Junior/Specialist position with good development opportunities (3 vacancies)
- Work in an international, professional environment
- Attractive base salary and additional benefits

We are looking for a persons with a very positive and professional attitude being very ambitious. We offer you excellent career perspectives as we expect a substantial growth and we would love you to grow with our Client. So if you are convinced that you are good, please send your resume.

Contact:

Please send your CV in English to Protected content with reference number in title of message and a clause on the protection of personal data in your resume.

Please be informed we will contact only selected candidates.

Krakow Forum