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Another Question Cell fone fraud (Kuala Lumpur)

A girl bought the phone from a nice shop in KL paid around 500US$. Shop gave her Zitron warnty card. Phone died quickly; n it turned out shop gives fake zitron cards. Shop refused 2 replace or even fix saying she misused the fon n other stories.
Is ther som consumer protction mchansm effective here ? I am sure that going to police is a joke. They might even say its nut thr bznz..any advise ?