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Japanese Speaking Job Openings in KL (Kuala Lumpur)

Hello. We are looking for Japanese Speaking passionate candidates residing in Malaysia. Hence we would like to share below the job offers with you.

Please feel free to contact us via email at Protected content if you are keen to below the position. Thanks.

· Client: A MNC
· Position: Customer Service Representatives
· Location: Kualalumpur, Malaysia
· Employment Term: Permanent
· Experience: Protected content
· Working Hours: As per Japan work schedule (No sifts, normal working hours)
· Working calendar: As per Japan Calendar

About our client:

A leading international media company in dynamic growth markets, occupying top market positions worldwide. We have more than 104,000 people in over 50 countries; with annual revenues of € 15.8 billion. arvato systems with its headquarter in Germany is a global consulting company focused on providing technology solutions. We have more than 1,600 specialists working in Asia, Europe and North America. We provide complete software lifecycle services; we plan, develop, operate and maintain complex IT systems.

Position Summary:

Customer Service Representatives are also responsible for providing overall reservations and related support to customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

Overall Responsibilities:

· Handle pre and post reservation inquiries by phone, e-mail and fax;
· Handle customer requests by phone and e-mail;
· Modify, change and/or cancel existing reservations;
· Make outbound calls to hotels/guests to arrange special requests;
· Act as liaison between guest and hotel to resolve complaints;
· Manage relationships with hotels by providing high levels of customer service and account management support.

Job Requirements:

· Excellent communication skills in language required;
· Excellent commercial understanding;
· Problem solving;
· Sense of responsibility;
· Independent and customer friendly.
· Experienced in Customer Care, internet and hotel industry;

Best regards
Ms.Ken
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