Vacancy - Customer Service (Korean) 한국인 스피커 모집합니다 (Kuala Lumpur)

Salary - RM7,000-RM8, Protected content on experience).

Job Description
•The candidate will provide customer services to support a well-known international airline company.
•Candidates will provide customer support via contact centre in respect to passenger's bookings and tickets, as well handle special requests relating to airport assistance to customers.
•The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.
•유명 미국계 항공사 CS 업무 지원합니다
•해외 일 경력 또는 영어 실력 향상을 동시에 얻으실수 있습니다
•급여는 경력에 따라 최대 Protected content 까지 가능합니다.

Responsibilities
•Candidates will provide spoken and written communication to Korean clients, with clear, courteous and proper use of grammar, tone and pronounciation expected in Korean language.
•Communicate with customers via phone, email and chat.
•Candidates are expected to be able to multitask, have attention to detail, and have a positive attitude working in a team.
•Provide knowledgeable answers to questions about product, pricing and availability.
•Work with internal departments to meet customer's needs.
•Data entry in various platforms.
•Candidates must be willing to work in alternate shifts, including on weekends and public holidays.

Language(s)
•Required language(s): Korean (Native proficiency for liasing with Korean customers), and English (Working proficiency), for both written and oral assessments.
Qualifications
•At least Protected content of relevant work experience.
•Prefered candidates should specialized in Customer Service, Help Desk or equivalent.
•Candidates with prior customer service, relations or sales training experience have an added bonus.
•Candidates seeking overseas work experiences are encouraged to apply for this position.
•Entry level candidates with no prior experience are welcome to apply.

Required Skill(s)
•Excellent phone etiquette, alongwith competent verbal and written skills or secretarial skills.
•Strong interpersonal skills, courteous phone manners, oral communications.
•Ability to multi-task, organize, and prioritize work, with attention to detail.
•Ability to work in alternate shift hours.
•Ability to speak Korean language (native proficiency), with advanced grasp of English.

Expected Salary
•RM7, Protected content - based on experience.
•Salary will commensurate with the candidates' work experience, qualification, and ability to work in a challenging work environment.
•Monthly & Quarterly target and revision bonus up to RM1,000

Company Benefits
•Medical Insurance
•English language and WSQ training will be provided to successful applicants.
•Transportation Allowance for shift workers.
•18 days paid holiday.

Interested applicants are encouraged to email their CVs / resumes to the Hiring Manager Protected content