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Branch Manager Port Hartcourt (Lagos)

The branch manager is responsible for the overall Management the branch operations, sales operations, customer liaison and relations, business development, sales performance. Maintaining an exceptional level of customer service, by developing strong sales Team Members. Maximizing the sales and profits of the company.

Specific Roles

Understands and communicates the company’s mission and objectives to the Sales team and Branch.
Provides the direction, leadership and communication necessary to achieve sales results and operating plan goals for the company.
Ensures the Head of Sales provide the same to the team members.
Achieves company quantitative objective including: sales.
Communicates all branch issues, concerns and needs to the Executive Director, Sales & Marketing.
Responsible for maintaining operational excellence in each branch.
Responds to directives in an accurate and timely manner and ensures the same compliance of the branch team.
Recognizes and propose rewards for outstanding performance of sales team members.
Provides and Demonstrates exceptional leadership behaviors to all team members.
Advises Management on product costing and pricing.

Customer Service

Strives for the ultimate in sales customer service experiences and impressions.
Maintain excellent customer service metrics.
Ensures the company has adequate location coverage at all times.
Trains sales team to successfully handle service issues.
Motivates and mentors team members on providing customers with product recommendation and information.
Educates and engage the industry customers on all the company’s products and services.

Sales Operations

Adheres to and has knowledge of all company policies and procedures.
Coach, counsel and direct Team members.
Provides performance feedback to Team members.
Deploys Team Members as required to meet business demands and make necessary staffing decision.
Communicates clearly, concisely and accurately in order to ensure effective daily operations and the overall operation of the sales department.
Follow all safety, cash handling and operation procedures and policies and ensure that sales team members are in compliance.
Coordinate, manage and participate in off site program customer visits and deliveries.
Signs and recommends for approval all SOPs before passing to Service Centre.
Sign and recommends for approval all petty cash voucher emanating from Sales department and the branch.
Vet all operational expenses from the branch before passing to account.

Position Qualification

First Degree ( or H.N.D.)
Membership of relevant professional body and MBA shall be added advantage.
Minimum of 5 years consistent relevant experience.

We encourage candidates to apply irrespectively on gender. Resumes can be send to joao. Protected content