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Sales Administrative Specialists Working Team Lead (Lisbon)

Are you looking for a new challenge? Are you willing and ready to invest in your career? Do you want to be part of something new and exciting? We are recruiting a new team for one of our major clients, the world’s largest IT Networking company. Convince us of your skills and join in this new project!

Due to the successful partnership between SELLBYTEL and with one of the leading IT companies in the world we are currently looking for:

Sales Administrative Specialists Working Team Lead (m/f) – Krakow, Poland

Your main tasks
_Escalation point of contact for cases where an additional attention or priority is required;
_Manage and control the flow of the team on the day-to-day, assess the quality of the service provided by agents/team members, and be a mentor for any new hire on team and organization processes;
_Running reports on a weekly basis on the teams activities. Those reports would be used for any internal or external communications done to the cross-functional teams by the Management team;
_TL would be the bridge between management team and the agents;
_Driving the onboarding and training of new team members would be driven by the TL, in conjunction with management team, from adjusting/revising the existing training plans, shadowing and mentoring plans, accesses, etc.;
_Take over the sales support for sales representatives;
_Be responsible for registration, import and upload of valid bill of material and configuration;
_Build, maintain and expand cross-functional relationships, and adapt to changing customer needs;
_Develop a deep knowledge of processes, resources and tools in role;
_Solve problems involving cross-functional partnerships;
_Identify and drive process improvements.

Our profile of preference
_Fluent in English
_Fluent in German and/or French is an added value
_Colleague (university) degree
_2 to 3 years of business experience in sales administration, business support and/or channel experience, pref-erably in the IT industry and the indirect sales business model
_Good communication and interpersonal, problem solving as well as decision making skills
_Reliable, responsible, self-driven, result orientated personality
_Ability to deliver results in cross cultural and virtual organizations and to work with remote management model
_Understanding of “business support” function in a proactive way
_Good Excel skills (mandatory)
_Ability to learn new software and tools rapidly

What we offer
_Full time position;
_Extensive training on market leading products;
_Personal development programs and mentoring to develop skills;
_Possibility to participate in a growing project;
_Good career prospects in a reputable company which rewards employees with commitment and passion;
_Working place: Krakow.

If you are looking for a new challenge in an international environment, please send your updated CV in English to: Protected content with the reference STPO_INT

The SELLBYTEL Group is a leading international provider of premium outsourced services in sales, customer
service, technical support and human resources.
At 38 locations throughout the world, our highly qualified 6,500 employees are delivering outstanding perfor-mance for large and medium-sized companies.

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