We have a great opportunity working for a global brand in the entertainment sector acting as a main point of contact with customers in the UK and Germany markets.
We are looking for a number of German (fluent in both written and spoken) Frontline Customer Professional to join a new Customer Service Team.
Principal Duties and Responsibilities: • Providing excellent customer service in all verbal contacts such as over the phone. • Dealing with customer emails on a professional level with excellent grammar and spelling. Handling customer enquiries with the aim to provide resolution in an efficient and effective manner. • Take accountability for maintaining and developing product knowledge using extensive resources available • Encourage customer feedback and relay suggestions to the Supervisor/Manager • Utilize tools, systems and processes effectively and correctly in order to meet client and customer’s objectives. • Achieve individual and departmental targets.