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German or Spanish travel agent (London)

Handle reservations and bookings for flights, hotels, railways,
including queries/requests
• Ticketing, issuing, reissuing tickets and refunds on company system
• Operate the VIPS efficiently as well as other
internal systems to maintain accurate and up-to-date records
• Award mileage deduction
• Call customers in case of irregular operations (cancellations of
flights, delays, major strikes etc.)
• Assist with queries from company offices, Airports, other sections and
other airlines to ensure smooth communications and operations
• Carry out other duties as instructed by Supervisor/Manager
Essential skills,
knowledge and
• Mother tongue/fluent German or/Spanish and English
• Professional verbal and written communication skills
• Proficient in computer skills
Business skills
and behaviours:
• Team player
• Time management skills
• Ability to work under pressure
• Attention to detail
• Maintain confidentiality

London Forum