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URGENT: hotmail blocked the access to my account! (Luxembourg)

Hotmail suddenly blocked my account by saying that someone was trying to connect to.
I have this account since 15 years!!
Why they din't block him instead of me ?
Anyway, I had to give them another account address to communicate. I completed the form they sent me (to the other account) by putting as much as I could as information, ex: the titles of the last emails I have sent, contacts etc.

Till now, they refused to me the access twice.I tried to do a thid attempt of recovering but they told I couldn't at the same day and I should wait for another 24 hours!! I already waited Protected content till now.
There's no phone, just the address of Microsoft in USA, and I cannot even reply to their messages!!!!
What's all that ? I don't really get it !!
An IT friend of mine couldn't understand...

Any ideas ???
Did that happen to some of you ??
Thanks in advance for any advice.
Danai

Luxembourg Forum