Skills: This position calls for a motivated and detailed-oriented individual with strong organisational skills and communication skills, both verbal and written. The ideal candidate will have the ability to define troubleshooting procedures and processes to quickly determine the cause of any availability issues. Applicants must be able to comprehend and perform job duties with minimal supervision whilst also working independently. Candidates must also have a technical background in IT whilst proficiency with office productivity tools is essential.
Experience: Previous experience in supporting IT systems is necessary for this role.
Duties: The Support Executive will be reporting to the Project Manager and will be responsible for providing the first line of support to the company's customer base. Duties will include but are not limited to: registering and following up on the resolution of incidents raised by clients, in respect of software and applications provided by the company; providing First Level Support on assigned projects on a 24 x7 basis; resolving Project Support Incidents (based on provided training); escalating project support incidents to Second Level with Project Team; updating the Support Management System accordingly; ensuring adherence to Service Levels on assigned projects; delivering on-site training to customers; providing customer support remotely and on-site; providing internal support to the organisation’s infrastructure; preparing weekly reports so as to report back to Customers whilst also preparing a of set answers in order to reply effectively to customer queries.
Interested candidates are kindly requested to send their CV by e-mail to Protected content