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Danish Help Desk Agent (Malta)

Our client is a well known online gaming company who are looking for a Danish Helpdesk Agent to join their team on a temporary basis with possibility of full term employment.

Roles and Responsibilities:

Respond promptly and effectively to incoming customer calls, chats and emails
Ensure that more complex customer issues are followed up and resolved in a timely manner
Provide technical support to customers
Proactively develop customer relationships by maintaining contact at an appropriate level
Feedback recurring customer issues to Team Leader and relevant internal departments

Skills and Attributes:

Excellent spoken and written Danish and English
Customer service experience, ideally in a contact centre environment with high call volume
Experience of using Microsoft Word, Excel and the Internet
A passion for sports
Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers
Shows initiative, suggesting ways to improve the Betfair customer experience
A proven team player with a ‘can do’ attitude
Flexible approach to working in a dynamic and often hectic environment
High level of customer service orientation, with a proven ability to see problems through to their resolution

Should you be interested in applying for this position, kindly send an up to date version of your CV in MS Word Format (your name and date in the file name) to Antoaneta at: Protected content or call me on Protected content

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