Skills: This position calls for a meticulous and proactive individual with excellent coaching and mentoring skills. The ideal candidate will be able to work independently with little or no direction whilst also having the ability to interact with team associates as well as clients. Applicants must have strong verbal and written communication skills, with an emphasis on customer service coupled with a can do attitude. The ability to solve problems efficiently while being innovative and creative is necessary for this position. Candidates must have strong management ethos together with excellent skills in people management. Moreover, a tertiary level of education together with in-depth knowledge of investment and/or insurance is required.
Experience: A minimum of 4 years’ experience in the insurance, annuity or investment industries, with 1 or more years of Managerial experience is necessary. In-depth knowledge of the annuity/investment product administration and/or life insurance and/or pension administration industries is also required.
Duties: The Operations Manager will be reporting to the Managing Director, Head of Operations (Malta). This position serves to assist the Head of Operations in managing the team across all client accounts. Duties will include but are not limited to: preparing the service quality plan for each client; monitoring daily dashboards; conducting weekly Service Level Agreements review meetings with the team; coordinating resource deployment across all processes for the engagement; being responsible for the development and training of the team; implementing identified opportunities in order to impact client business metrics; providing input from an operations perspective to the SOW in order to ensure delivery alignment with contractual standards; ensuring that customer service and quality secures in the teams attitude and performance whilst also carrying out other responsibilities as delegated by the Managing Director.