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Bilingual Japanese CSR (Manila)

Salary: Php 50, Protected content
Essential Job Functions/ Main Duties and Responsibilities:
Answer and support customer facing communication in required languages, and translate emails, website information and any other matter as requested.
Research solutions to customer issues.
Interact with various departments to resolve customer issues.
Use available tools and information resources to resolve problems.
Use a comprehensive knowledge of the website to investigate and resolve issues.
Administrate customer transactions.
Review and process deposit/withdrawal transactions in accordance with established standards and procedure.
Escalates unresolved problems in accordance with establish policy procedures and protocols.
Administer client account management including updating notes in accounts.
Research transaction discrepancies and take appropriate action.
Monitoring of customer activity, including assisting in the identification of fraudulent activity or abuse.
Amending/adjusting transactions in customer accounts when necessary or instructed.
Maintain professionalism and adhere to company standards during all interactions.
Assistance with special Customer Services projects.
Other task and duties, as are incidental and/or inherent to the above, as assigned by superiors.
Skills and Qualifications
Ability to think critically and draw from experience to make decisions.
Computer literacy
Care in dealing with sensitive information.
Ability to understand both written and oral instructions in English and Japanese.
The ability to organize and manage multiple priorities.
Ability to independently solve problems.
Strong customer orientation.
Excellent interpersonal and communication skills.
Performance driven and a strong team player.
Fluent and advance skills both oral and in specialized languages would be an asset.

Manila Forum