Our client (an established software development and customer service solutions provider) is seeking a creative professional with at least a year of professional industry experience for the job Korean Customer Specialist, to be based in (BGC) Taguig City, Philippines.
Key job responsibilities include:
•Receives, processes and verifies the accuracy of orders from customers utilizing the systems and customer purchase orders.
•Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
•Ensures and provides quality service to both internal and external customers.
•Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order-related issues.
•Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
•Participates and provides expertise as a member of the customer service’s departmental team. The team's objectives are to develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
Other benefits offered:
•Housing Support -Staff house will be provided upon onboarding
•Performance Quarterly Bonus -Varies per quarter (qualified once regularized)
•SL/EL Protected content (Entitlement of the benefit can only be used upon 1 year of service from the Company)
•Annual Leave Protected content (Entitlement of the benefit can only be used upon 1 year of service from the Company)
•Airfare Ticket -Company will shoulder the airfare ticket upon the entitlement of the annual leave per Year (Entitlement of the benefit can only be used upon 1 year of service from the Company)
•Free Shuttle service
•Medical Reimbursement - (qualified once regularized up to Php. 10,000.00 maximum benefit limit)
Let me know if you are interested or If you know someone for the position. Please email your CV at Protected content