CUSTOMER SERVICE AGENT - GERMAN / DEUTSCH / ALEMAN (Medellin)
our company is looking for several customer service agents within the IGaming Industry. You would be working in a young team in a comfortable office close to EAFIT/Aguacatala.
This is the job description:
CUSTOMER SERVICE AGENT - GERMAN / DEUTSCH / ALEMAN
The Customer Care Team is currently operating in Colombia with Malta being the hub. If offers support in German and English. Our dedicated team offers customer care via e-mail and live chat.
Medellin / Colombia / Kolumbien
• Providing assistance to internal and external customers via all available channels of communication (email and live chat).
• Working as part of a young dynamic team of professionals.
• Liaising with other departments across the business.
• Assisting the department in reporting market activities.
• Keeping up to date with promotions, competitions and special offers.
• Assisting the fraud department with fraud checks and processes.
• Proven experience within a customer service environment.
• Customer service focused.
• Native proficiency in spoken and written German.
• Good proficiency in spoken and written English.
• Excellent communication skills both written and oral.
• Computing skills, especially in web-based applications.
• Previous experience in the Sports Betting/ I- Gaming industry is an asset.
• Flexible and a team player.
• Interested in the I- Gaming industry.
• Must be able and willing to work on shift including weekends and public holidays.
• 14 Salaries of 2.400.000 Pesos, yearly Bonus and benefits as well as healthcare
•Organization of Colombian Working Visa
•Help with relocation to Medellin if necessary
If you believe you are the one we are looking for, then do not hesitate to apply right now. To Apply, email your application (CV and motivation letter) to Protected content