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Customer care & Back office specialist -- Dutch (Milan)

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Hello, this is Ivana from Musement.com

We’re looking for a friendly and solution-oriented Customer Care Specialist for our Operations team.

We seek for a highly motivated candidate who can help us make our clients happy and coordinate operations with tour providers.

Candidate will report issues, updates and corrections to different areas in company.

Responsibilities:

Direct support via email, phone, whatsapp, chat for B2C and B2B clients
Coordinate relationships between providers and customers during pre-sales and post-sales activities
Using different online platforms simultaneously
Coordination of external offices and their tasks
Finding an alternative last minute solutions
Satisfy client’s requests, complaints

Requirements:

Dutch language native and fluent in English
Good knowledge of Italian is a big plus
Good manners and rapid communication with customers via telephone or email
Passion for travel
Willingness to learn and be part of a team
Open minded with ‘’plan B’' always ready
Ability to work under pressure
Willingness to satisfy client’s needs
Structured and detail-oriented

Tipo/Categoria lavoro

Job type:

Willing to work on shifts (weekend and bank holidays included)
Immediate availability
Previous experience in similar roles is a plus
Position based in: MILAN, Italy
JobType: Full-time

If you are interested, please send us your CV at Protected content

About us:

Musement helps travelers enjoy in-destination experiences to the fullest, sourcing local knowledge and recommendations to make the best use of time. Whether it’s activities, tours, tickets or just ideas for a great night out, we make all bookings easy and secure with Musement.com and our app (iOS and Android).

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