Customer care & Back office specialist -- Dutch (Milan)
Hello, this is Ivana from Musement.com
We’re looking for a friendly and solution-oriented Customer Care Specialist for our Operations team.
We seek for a highly motivated candidate who can help us make our clients happy and coordinate operations with tour providers.
Candidate will report issues, updates and corrections to different areas in company.
Direct support via email, phone, whatsapp, chat for B2C and B2B clients
Coordinate relationships between providers and customers during pre-sales and post-sales activities
Using different online platforms simultaneously
Coordination of external offices and their tasks
Finding an alternative last minute solutions
Satisfy client’s requests, complaints
Dutch language native and fluent in English
Good knowledge of Italian is a big plus
Good manners and rapid communication with customers via telephone or email
Passion for travel
Willingness to learn and be part of a team
Open minded with ‘’plan B’' always ready
Ability to work under pressure
Willingness to satisfy client’s needs
Structured and detail-oriented
Willing to work on shifts (weekend and bank holidays included)
Previous experience in similar roles is a plus
Position based in: MILAN, Italy
If you are interested, please send us your CV at Protected content
Musement helps travelers enjoy in-destination experiences to the fullest, sourcing local knowledge and recommendations to make the best use of time. Whether it’s activities, tours, tickets or just ideas for a great night out, we make all bookings easy and secure with Musement.com and our app (iOS and Android).