Bilingual Tier 2 Technical Support in Telecom (Montréal)
Inbound Technical Support Tier-1
Altima Telecom is one of the leading telecommunications company proving the best Internet, IP phone and IPTV services in Canada. We are currently seeking a technically strong and people oriented team player to fulfill one of our Technical Support positions.
Tier-1 technical support for Internet and IP phone services, the responsibilities in this position are:
To gather the customer’s information and to determine their issue by analyzing the symptoms and finding the underlying problem.
Resolve issue on the call or escalate and manage tickets when required.
*Education: Secondary, GED or higher.
*** Technical support experience MINIMUM 1 year.
*** Minimum 6 months experience in a call center environment.
*Excellent communication and listening skills.
*Analytical and problem solving skills.
*Ability to multi-task, and work under pressure.
*Ability to work in a computerized and constantly changing environment.
***Good command of English, and French spoken and written, other languages are an asset.
Knowledge of modem configuration (DSL, CABLE, VOIP, DNS, DHCP, LAN and IPTV) is an asset.
Why work at Altima Telecom?
Protected content Benefits:
Extended Health & Dental Benefits.
Employee discounts on company’s services.
Career advancement opportunities.
Protected content Work Environment:
Casual dress code.
Easy access: By metro Cote Vertu / bus terminus
Free employee parking available from day one.
Full time : 40 hours/week
Salary : Based on experience ($12~ $15) plus Bonuses + night Shift Bonus
Start Date : October 24 th Protected content
A Valid work permit or legally entitled to work in Canada.