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Brainloop AG looking for Customer Support Engineer (Munich)

Efficient and Secure Collaboration inside and beyond the Firewall

Many enterprises protect their documents very well – inside the firewall. Yet in today’s networked business world, companies regularly need to share information with external firms or advisors outside their firewall and conventional security infrastructure. In some instances, extra levels of confidentiality and control are also important for secure collaboration inside the firewall (for instance in the context of Boardroom communication).

This is where the Brainloop Secure Dataroom comes in. It resolves the three key challenges faced by CIOs and Compliance Officers: protecting confidential documents, providing efficient collaboration with people inside and outside the company, and meeting compliance requirements.

With its Dataroom, Brainloop provides a tailored solution that enables users to share highly sensitive documents with internal and external partners – in a secure and traceable way. Brainloop’s solution delivers security throughout the enterprise and beyond, maintaining the same security categories and traceability rules in all circumstances.

It's the people behind Brainloop's world-class technology who have made Brainloop the leader in Secure Document Management. Hundreds of enterprises globally including many blue chip companies rely on the Brainloop solution to protect their most confidential information. And we're on the lookout for more people – talented and team-oriented English-speaking professionals who want to be part of redefining the way enterprise software is used in the future and help us grow our business globally.

Starting immediately and based in our Munich headquarters we are looking for a:

Customer Support Engineer (1st Level)

Reference No. PS-SUP-08

Your tasks:

•Handling customer support requests via email and phone for the “Brainloop Secure Dataroom“
•Responsibility for explaining our solution to customers as well as solving customer problems
•Working together with our development and quality assurance teams
•Providing 24/7 customer support – working in shifts and standby (additional compensation for standby shifts)

Your profile:
•You have experience working for a support team at a software or services company
•Keeping customers happy is important to you
•You can explain complicated issues simply and quickly
•You stay on top of things, even in stressful situations
•English is your native language
•German language skills are an advantage but not a must
•You have a basic knowledge of Browser and Windows based systems

We offer:
•A position in a dynamic, young and international company on the fast track
•A company that can help you develop your individual skills
•Working with an international customer base and international teams
•Working in the heart of Munich, the third largest city in Germany (ranked 4th globally in Mercer’s Protected content of Living ranking)
•Relocation assistance to Munich

Your application:

Please send your application in English language to us including your CV, your salary expectations and possible start date. Please refer to no. PS-SUP-08:

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Brainloop AG
Human Resources
Franziskanerstr. 14
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