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Opening a bank account - Question (Munich)

Hi guys,

My name is Luiza, Romanian citizen and I just moved to Munich due to a job. I am renting a place and I have already registered. Now I have to open a bank account asap.
I need to mentioned that I cannot put my name on the mailbox and in the document which proves that I am registered it is mentioned that...sort of. Therefore, the people from for example Postbank Finanzcenter said they cannot open an account for me and that no bank will, just because my name is not on the mailbox.
I really don't know what to do, it is really different from my you guys happen to have any piece of advice?

Thank you so much!