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Spanish Customer service (Oxford)

The candidate would be dealing with the incoming calls from Associates wishing to place orders and have queries resolved. There will be occasions when outbound calling will be necessary for chasing payment and information missing from applications.

Also within the role the candidate would need to process returned orders for refunding, send letters and to all new Associates. At the end of each month the need to monitor our customer’s growth through qualification and leadership levels will require knowledge of spreadsheets.

There is also an element of admin within the role where emails from Associates need to be handled, in addition to bookings for any upcoming events, plus filing paperwork in the relevant Associate file.

Incoming calls from Spanish Associates dealing with orders, queries
Outbound calling
Processing reships and refunds for returned orders
Updating accounts as and when required
Processing new orders and applications
Responding to customer emails
Commission queries
Monitoring customer’s growth and qualification towards incentives and leadership levels.
Taking overflow calls from our other European Countries
Some proof reading
Some small translations
Contact customers regarding payment problems
Logging incoming post and faxes

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