The candidate would be dealing with the incoming calls from Associates wishing to place orders and have queries resolved. There will be occasions when outbound calling will be necessary for chasing payment and information missing from applications.
Also within the role the candidate would need to process returned orders for refunding, send letters and to all new Associates. At the end of each month the need to monitor our customer’s growth through qualification and leadership levels will require knowledge of spreadsheets.
There is also an element of admin within the role where emails from Associates need to be handled, in addition to bookings for any upcoming events, plus filing paperwork in the relevant Associate file.
Incoming calls from Spanish Associates dealing with orders, queries Outbound calling Processing reships and refunds for returned orders Updating accounts as and when required Processing new orders and applications Responding to customer emails Commission queries Filing Monitoring customer’s growth and qualification towards incentives and leadership levels. Taking overflow calls from our other European Countries Some proof reading Some small translations Contact customers regarding payment problems Logging incoming post and faxes