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Bitcoin Customer Service (Panama City)

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Coinapult builds tools designed to enhance end user experience of Bitcoin to promote a new era of financial inclusion.

Responsibilities:
+Managing, prioritizing and responding to inbound emails relating to Coinapult's platform
+Empathizing with end users to solve issues.
+Identifying common trends within support emails to pre-empt issues and bugs
+Route technical support questions to appropriate staff members
+Assist the sales staff in on-boarding customers
+Scaling Coinapult’s customer support infrastructure for exponential growth
+Grow the role. Be entrepreneurial and creative. Create company strategy.

Qualifications:
+Bitcoin/Blockchain knowledge and understanding
+Fluent in Spanish and English
+Strong communication skills
+Problem solver - You don't mind the occasional “rabbit hole”
+Attention to detail
+Eager to learn and grow personal skill set
+A burning desire to create positive change in the world
+A sense of humor and a strong personality
+A sixth sense for avoiding social engineering attempts

Compensation:
+Competitive Salary (paid in USD or BTC at market-rate semi-monthly)
+Potential for vesting equity for demonstrated exceptional, long-term commitment

About Coinapult:
Founded in Protected content headquartered in Panama City, Coinapult has continually innovated the Bitcoin space, being first to market with:
+sending Bitcoin via email
+SMS wallet
+Price volatility reduction tool - Protected content
+Key supporter and technology provider for Let The Bit Drop ( Protected content ). An event that will make the island of Dominca the world's highest density Bitcoin community.

Please email CV and 1 page cover letter to Protected content

Panama City Forum