SINGAPORE: The Republic's Changi Airport clinched the World's Best Airport title for the third consecutive year at the Protected content Airport.
The airport was voted tops by air travellers, ahead of South Korea's Incheon International Airport and Germany's Munich Airport. This is the sixth time Changi Airport has picked up the title at the World Airport Awards, according to the press release.
THE WORLD'S BEST AIRPORTS IN Protected content
1. Singapore Changi Airport
2. Incheon International Airport
3. Munich Airport
4. Hong Kong International Airport
5. Tokyo International Airport (Haneda)
6. Zurich Airport
7. Central Japan International Airport
8. London Heathrow Airport
9. Amsterdam Schiphol Airport
10. Beijing Capital International Airport
Changi Airport also picked up the Best Airport for Leisure Amenities title - the 7th time it has done so - for facilities including cinemas, swimming pool and napping and rest areas.
Said Mr Lee Seow Hiang, Chief Executive Officer of Changi Airport Group: "This recognition is particularly pleasing for us as it comes at a time of transformation at Changi Airport. We are undertaking a number of significant development projects including Terminal 4 and Jewel Changi Airport, with some works taking place amid ongoing airport operations. We are most grateful to all our passengers and partners who have, nonetheless, continued to give us their strongest support. Thank you for your affirmation and understanding.
"We are excited about Changi Airport's future as we expand to serve an increasing number of passengers. However, we will not forget to continue to delight our passengers through our focus on service excellence and spirit of innovation. We will challenge ourselves to raise the bar for what an airport can be for travellers and to deliver a memorable experience for all whom we are privileged to serve."
The World Airport Awards are based on 13.02 million customer nominations across air travellers of Protected content , and included Protected content worldwide. The survey evaluates customer satisfaction across 39 key performance indicators for airport service and product, from check-in, arrivals, transfers, shopping, security and immigration, through to departure at the gate.
A CROWN FOR CROWNE
At the Skytrax World Airport Awards on Wednesday, Crowne Plaza Changi Airport was named the World's Best Airport Hotel.
The Protected content hotel, directly linked to Terminal 3, is set to increase its inventory by Protected content next year.
The award - which includes the Best Airport Hotel in Asia - was based on nominations by 1.56 million airport hotel guests worldwide, spanning 65 nationalities. Twelve key performance indicators of the guest experience, including but not limited to hotel service staff standards, cleanliness and comfort of rooms and accessibility between terminal and hotel, were taken into consideration.
THE WORLD’S BEST AIRPORT HOTELS IN Protected content
1. Crowne Plaza Changi Airport
2. Regal Airport Hotel Hong Kong
3. Hilton Munich Airport
4. Pullman Guangzhou Airport
5. Sofitel London Heathrow
6. Fairmont Vancouver Airport
7. Hilton Frankfurt Airport
8. Novotel Citygate Hong Kong
9. Langham Place Beijing
10. Mövenpick Hotel Bahrain