Dedicated Customer Professional - English - PRAGUE (Prague)
The network of ExxonMobil Business Support Centers is a dynamic and expanding, world-class organization. Being part of one of the world's largest corporations, we serve the affiliates in multiple languages. We have a multi-cultural work environment with opportunities to work with state-of-the-art systems and business processes. We offer extensive training with competitive compensation and benefits as well as advancement opportunities in a rapidly expanding organization. Customer Service Professional - the first contact point for international customers. Main responsibility of the incumbent will be to execute customer orders and inquiries without any mistake and in a professional manner. Other responsibilities: - Daily contact with customers - Coordination of all activities toward customer - Claims solution and return process - Advice on product, prices and payments - Overall responsibility for customer satisfaction - Management of assigned corporate customer portfolio.
Požadujeme: - Excellent communication skills, team orientation, and customer service mindset - Proficient English both oral and written - Studies and/or work experience from within the country will also be an advantage - Ability to handle several customers with differing profiles - Ability to work under pressure and independent responsibility - Customer service work experience may come as an advantage. This position is suitable for both fresh graduates and candidates with work experience.
Nabízíme: - Interesting work in an international environment - Daily contact with foreign subjects - Continuous language and personal development through training - Comfortable business offices in the centre of Prague. - Overall generous benefits package
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