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HR Contact Center with German - PRAGUE CZ (Prague)

We are offering a great opportunity to work for one of the largest international companies located in Prague 6. We are looking for Czech and German speaking candidates interested in HR l- this role demands both a high level of accuracy and the ability to communicate effectively. Job tasks: Protected content queries via phone, email or chat and log contacts into the shared service case management system. - Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. - Take ownership of customer / employee contacts ensuring that each contact is accepted and resolved - Identify gaps in the supporting documentation and also areas where the level of customer service could be improved driving increased numbers of questions / queries being resolved at first contact. - Carry out audits and checks on responses and cases raised as required to ensure a high degree of accuracy and ongoing service delivery. - Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging. The contract is temporary with possibility of prolongation and conversion to become core employee Start - asap
Requirements: - Fluent English German - Previous experience with administration tasks or assistant role, HR or Payroll Specialist role is an advantage - Solid command of MS Excel and Word - Customer dedication and passion - Pro-active and communicative personality - Ability to work in an international team
We offer: Protected content of paid holiday - Multisport card - Continued learning and development - Teambuilding activities - Dog friendly office
Workplace: Praha
If you are interested in this job, please contact us asap via JobMaster at
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