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Front Office Executive (Freshers/Trainees welcome) (Pune)

Objective: Responsible for complete management of the front office department

• Management of the front desk and in charge of all front desk operations
• Maintaining and upkeep of the reception
• Responsible for payments of bills
• Receiving the customers, clients, visitors in a polite and pleasant manner
• Answering the phone calls made, and redirecting them to the concerned
people effectively & politely
• Coordinating the communication between employees of different departments.
• Mailing letters and other documents, messages to the necessary people.
• Recording complaints, problems, queries and providing suitable answers and assistance for the same.
• Maintaining the records of entry and exit details.
• Managing the clients who visit and arranging the comforts for them.
• Coordinating the appointments and consultation time of the clients with the management and other employees of the organisation.
• Providing excellent customer service with good satisfaction.