Objective: Responsible for complete management of the front office department
Responsibilities: • Management of the front desk and in charge of all front desk operations • Maintaining and upkeep of the reception • Responsible for payments of bills • Receiving the customers, clients, visitors in a polite and pleasant manner • Answering the phone calls made, and redirecting them to the concerned people effectively & politely • Coordinating the communication between employees of different departments. • Mailing letters and other documents, messages to the necessary people. • Recording complaints, problems, queries and providing suitable answers and assistance for the same. • Maintaining the records of entry and exit details. • Managing the clients who visit and arranging the comforts for them. • Coordinating the appointments and consultation time of the clients with the management and other employees of the organisation. • Providing excellent customer service with good satisfaction.