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Visa de amparo Mercosur (Quito)

I'm getting the runaround by both the consulate and ministry of foreign relations and hope a forum member can help out.

Has anyone moved to Ecuador and gotten a visa through their spouse who is a member of a Mercosur country?

Here it says all I have to do is attach my marriage certificate to my Mercosur spouse's visa application and I get granted the visa as well.

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The consulate only repeats that I can't get the visa because I'm not Mercosur (from U.S.), that only my spouse can (from Colombia). Neither pointing out the above website nor explaining it in native-level Spanish seems to get through.

Has anyone successfully gone through this before?

Thanks in advance.

Quito Forum