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Immediate Position Available Reservation Manager (Rabat)

Dynamic Individual with an eye to detail wanted to manage reservations for a boutique high end resort in Marrakech Morocco.

Fluent in French and English required, Arabic is Mandatory
Strong team leadership, motivation and creativity
Excellent communication skills and training abilities
Problem Solving / decision making
Organization skills required
Computer Skills are a must

Detailed Job description

There are many ways that guests can make hotel reservations, with the Internet increasingly becoming the number one way. Reservations Managers must ensure that all reservations are centralized, so whether a reservation is made by an individual by phone, by a travel agent, through the hotel’s Web site, or through another Web site (such as or, they all must end up on the same database. It is crucial to stay organized to prevent overbooking and to know what rooms have been assigned for various time frames. Reservations Manager is responsible for all bookings and to direct the reservations clerks and other staff who take reservations through answering phone calls and gathering online reservations. They hire, train, and evaluate this staff, educating them about the hotel’s reservations policies and procedures.

Duties include:
- enforcing no-show and cancellation charges and policies
- developing strategies for using Internet distribution channels
- ensuring accuracy of price quotes
- generating e-mails or letters confirming reservations for guests
- using computer software specific to reservations such as PMS (Property Management Systems) and many others
- updating distribution channels for room rates and availability
- creating and maintaining rate codes
- manage all direct billing and receivables
- communicating with groups and/or travel agents regarding special requests
- manage all refunds & Commissions

Additional Information

Location: Marrakech, Morocco
Position Type: Permanent after probation
Salary: Based on experience
Minimum Education Level: University degree
Minimum Career Level: At least 3 years previous related experience required

Contact Name: Sophia Ferrai
Contact Email: Protected content

Great sense of ethical team building, flexible personality, reliable, perfectionist, organized and capable competence , Honest!!!

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