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Local Scouts Assistance (San Francisco)

I am unsure how local scouts assistance operate on this site but I was interested in seeking some information on this city in regards to sightseeing, interesting restaurants or shops and have sent at least 5 local scouts in this city and only one respond. I would like to know what is the purpose of having local scouts to assist and answer questions but no one answer questions that I had asked from these scouts based on the knowledge from their profile.

Thank you for one lady who did answer me back.

San Francisco Forum