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Area Manager, Operations (Shanghai)


Albatross is one of the fastest growing Market Research solutions’ providers. With 20 offices in 4 continents, we’re creating long term partnership with the most famous worldwide brands in Fashion, Watches & Jewelry, Cosmetics, etc. Our mission is to improve the sales of our customers. Please visit us at Protected content for more details.

Area manager responsibility

General description:
Responsible for timely delivery of the surveys and the quality standards of projects within Area

Detail responsibility:
Project managements
• Responsible for Operations team’s operation process including daily routine review, fieldwork review, and the process application review
• Follow up on the entire process from preparing the training materials, hiring and training the MS, Ensure good quality training of MS and MSC.
• Identify problems and give ideas to solve problems during fieldwork. Solve
• Develop MS resources with area
Team member management
• Coaching: process and project management skills, Assist and guide the team members to improve productivity
• Recruiting team member
• Evaluation of their performances and KPI
• Develop training plans
• Improve team member productivity
• Authority to request promotion, hiring or disciplinary measure over team members
• Allocate cities responsibilities among Fieldwork Coordinator

Report

• Periodically reports to the department manager
• Report to manager timely per request

Strategic Capabilities

Protected content Chinese Speaker
• Develop new strategy to improve team member‘s skills, effectiveness, efficiency.
• Anticipate problems at the early stage
• Suggest better ideas to amend and improve the current process

Reporting Line:China OP manager Subordinaries: FWC, MSC

Shanghai Forum