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Live Chat Customer Service Representative Job (Shanghai)

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GROW YOUR CAREER IN OUR CONTACT CENTRE’S OF EXCELLENCE!

We are one of the industry’s fastest growing retail companies and we are expanding our team!

We are currently accepting applications for Live Chat - Inbound Customer Service Representatives to work in our retail service environment.

The primary duty of the Live Chat Representative is to provide excellent customer service through the use of online chat software.

JOB REQUIREMENTS:

• Receive and respond to inbound e-mail and live chats; gather and verify required information

• Develop/present customer service solutions and/or suggest additional items, cross sell, up sell.

• Provide information to the customer and place appropriate notes in system indicating exactly what action was taken or needs to be taken

• Learn and retain a thorough working knowledge of all existing and new products and services

• Flexible schedule. May be scheduled evenings and/or weekends.

IDEAL CANDIDATE:

• Customer Service experience is preferred

• Past retail or direct sales experience will be considered an asset

• Strong personal computer usage and Internet proficiency skills

• Fast and accurate typing skills are an absolute requirement (40wpm minimum)

• Excellent written communication skills - using proper grammar with smooth flow

• Demonstration of self-motivation and results-orientation.

QUALIFICATIONS:

• Bachelors’ degree

• Accepting Applications from both foreign and Chinese nationals.

• Fluent/ Exceptional written and spoken English


COMPENSATION AND BENEFITS
Salary will be based on education and experiences, around Protected content month.

HOW TO APPLY: Please send your CV to Jennifer Grant at Protected content

Shanghai Forum