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Looking for Global Operations Support (Shanghai)

Albatross Global Solutions is a market research provider dedicated to improve premium and luxury brands’ business performance. We have experienced an exhilarating growth over the last 7 years and are looking forward to a bright future. With about Protected content time employees throughout 14 countries in Asia, Europe and the US, Albatross Global Solutions is a competitive, fast growing and challenging company to work in.
We are composed of 2 divisions:
- Albatross Store Performance: mystery shopping programs
- Albatross Consumer Insight: qualitative and quantitative market research analysis
Albatross has a solid expertise and reputation in assisting luxury brands (especially in cosmetics, fashion, watch & jewelry, automotive, etc.) and other leading premium brands in various industries to develop their Service Quality and Market Insights, especially in Greater China and Asia. Please visit us at Protected content for more details.

Global Operation Support

Social Media:

Division of the principal social media sites including Facebook, Tumblr, Twitter, Pose etc.
You would be in charge of updating sites with job posting and response to MS questions

Global Recruitment:

You would have direct contact with the Business Unit Key account and discuss recruitment techniques on a local and global level

General Global Recruitment:

Research sites and forums to post as well as create new ways to present Mystery Shopping especially for forums

Creation of SOPs and helping train new employees on basic tasks:

Current SOPs to be created General Signup, Forum

Questionnaire and Certifications Uploads:

Updating and contact with Validation Department Manager on certification uploads

Following Projects:

Division of current projects and following up on status and problem areas

General Support:

When new company projects come in, and we either support their development or are in charge of developing them.

1.Assisting with Audio PPTs
2.Assisting with Open Opportunities
3.Assisting with IT problems
4.Assisting with RFA consolidation
5.Assisting with proofreading
6.Assisting with basic training
7.Assisting with Excel spreadsheet creations
8.Assisting with Paypal and new options for South America shoppers
9.Assisting with the Tell a Friend Icon
10.General Certification Video
11.Following competitor websites

-Excellent English speaker
-Excellent oral and written skills
-Must be organized and creative
-Must be proactive
-Knowledge about social media outlets is a plus

Shanghai Forum