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Gamers support agent with native German (Sofia)

Hi there,

I am looking for Gamers support agent with native German and excellent English:

The Gamers Support position is responsible for communication through Support Ticket, E-mail and other channels with the online gaming users, answering game user’s general in-game questions and requests providing superior in-game quality of service.

∙ Provide our players with excellent support
∙ Resolve customer inquiries and problems through a ticket-based support system
∙ Consistently possess a positive approach and attitude at all service levels
∙ Perform and complete team related projects with minimal supervision
∙ Other tasks that fall under the category of customer service

Requirements:
∙ Native or near native GERMAN AND Excellent English
∙ 1+ year experience working within a customer support environment
∙ Previous customer technical support role a plus
∙ Excellent knowledge of MS Office
∙ Detail orientated and customer-oriented approach
∙ Results focused with demonstrating consistent success through data driven reporting
∙ A great team player with strong problem solving skills with an interest in resolving customer issues
∙ Solid understanding of MMO games, especially Warcraft 3 and DotA.

Position is based in Sofia, Bulgaria.

Challenged?
If so please sent your Resume to Protected content

Thank you in advance!

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