I am looking for Gamers support agent with native German and excellent English:
The Gamers Support position is responsible for communication through Support Ticket, E-mail and other channels with the online gaming users, answering game user’s general in-game questions and requests providing superior in-game quality of service.
∙ Provide our players with excellent support ∙ Resolve customer inquiries and problems through a ticket-based support system ∙ Consistently possess a positive approach and attitude at all service levels ∙ Perform and complete team related projects with minimal supervision ∙ Other tasks that fall under the category of customer service
Requirements: ∙ Native or near native GERMAN AND Excellent English ∙ 1+ year experience working within a customer support environment ∙ Previous customer technical support role a plus ∙ Excellent knowledge of MS Office ∙ Detail orientated and customer-oriented approach ∙ Results focused with demonstrating consistent success through data driven reporting ∙ A great team player with strong problem solving skills with an interest in resolving customer issues ∙ Solid understanding of MMO games, especially Warcraft 3 and DotA.
Position is based in Sofia, Bulgaria.
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