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Arvato Bertelsmann is looking for GERMAN SPEAKING TECHNICAL SUPPORT AGENTS to join the Western Digital team in Tallin office!

Main tasks and responsibilities
• Answer calls and respond to emails
• Troubleshoot customers issues, solve the problems for personal computer components. Install, configure, upgrade and maintain desktop computers, internal and external components
• Research, communicate and resolve warranty issues
• Register, handle and escalate customer queries into the system

Requirements for suitable candidate
• Knowledge of computers and operating systems, external and internal drives, basic knowledge of routers, networks and wireless networks
• IT background preferred. Interest in IT field and self-development
• Excellent written and verbal skills in German
• Excellent written and verbal skills in English
• Strong ability to learn quickly and understand technical information
• Strong customer service focus and communication skills
• Willingness to work in shifts from Monday to Friday extended business hours

We offer
• FULL product and communication training
• Modern working environment in the center of Tallinn
• Varied and interesting work and career opportunities
• Possibility to gain working experience in an international company
• Young and innovative team and friendly colleagues
• Relocation compensation when moving to Estonia

If you meet all the requirements above apply through this website
or send your CV and cover letter directly to e-mail address
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