Join now

French speaker in EMEA Risk Operations Team wanted (Warsaw)

At Groupon, Recoveries Consultants are the knowledge pool of the Recoveries department and reports to Recoveries Manager. They are responsible for conducting the necessary checks on all recoveries. They must be available as a contact point within the department and be fully aware of the recoveries process and workflow with the ability to identify and repair flaws in the Groupon payments process.

This role requires that the individual work closely with multiple departments across Groupon, as they explore and attempt to recover the financial loss to Groupon. The Recoveries Consultant must demonstrate good negotiation skills, the ability to handle difficult conversations and core decision-making skills whilst being driven to increase the department’s contribution to the bottom line.

Duties & Essential Job Functions
- Understand the recoveries workflow and perform the recovery of any overpayment
- Be able to evaluate the type of overpayment made while reconciling a merchant/ customer account
- Building inter department relations for effective communication and process building
- Become a contact point for the team with a sound knowledge of all processes and pending recoveries
- Investigate escalated issues and cases and prepare extensive reports where necessary
- Improve current processes in accordance with the department’s needs
- Contacting and negotiating with merchants/ customers for overpayments in relation to the recoveries process
- Reporting any potential threat spotted to the revenue or processes of the company
- Maintaining discretion and professionalism given the sensitive nature of the role
- Cultivating relationships with multiple departments across the company to enhance the risk function
- Training customer and merchant-facing departments on best practices to minimize the chances of overpayments, or increase in refunds
- Holding payments and/or removing features from active status in order to prevent financial loss
- Be available to perform additional tasks set by the Recoveries Manager on an ad hoc basis

Essential Skills And Background We Are Looking For
- Excellent written and verbal communication skills in French (C1 level)
- Excellent written and verbal communication skills in English (C1 level)
- Strong analytical & problem solving skills
- Ability to self-start and self-direct in an unstructured environment
- Comfortable making creative judgment calls and handling difficult conversations

Other Skills And Experiences Useful In This Position
- Bachelor's or Master’s degree in Business discipline preferred
- Previous experience in collections, risk, finance, insurance or credit management is nice to have

Why We Think You Might Be Interested
- Employment contract and competitive salary based on your experience and skills;
- An attractive monthly bonus system;
- International exposure and opportunity for growth within a renowned global company;
- Wide range of employees’ benefits, including health care, sportscard, company parties, free snacks and drinks, etc.
- Friendly working atmosphere and the ability to have home office from time to time;
- Employment in a dynamically growing company with an established position in the market;
- A role that has a real impact on business solutions;
- Workplace in the center of Warsaw (Plac Zawiszy)

Apply directly to the Recruiter Małgorzata Cichy at Protected content with your CV in English :)

Learn more about Groupon in Poland at Protected content

and our social media channels:

Protected content
Protected content

Warsaw Forum