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H&M Customer service agent - Bulgarian team (Warsaw)

Work Description

This is a full time position, 40hr contract and you will be working in shifts
that includes evenings and weekends. Your prime responsibility will be offering the best Customer Service for H&M on telephone calls and emails.

Your to-do list includes:

Handling every customer contact with interest and care, providing customers with solutions and advice
Being an ambassador for the H&M Group in every contact
Inspiring our customers about fashion and advising them on the latest campaigns and products in order to increase the selling
Efficient use of business systems to ensure as much time as possible is spent helping our customers
Adhering to laws and policies regarding personal data and payment
procedures
Communicating clearly both verbally and in writing

Who are we looking for?

Just like everyone at H&M, we believe you are sales driven, social, open and an ambitious team player full of drive and optimism.

Your personal qualities should also include:

A friendly and helpful approach to our customers and colleagues.
The ability to recognize sales opportunities and maximize selling potential.
Being open to feedback and to communicate with your team and managers in a clear and straightforward way.
The ability to multitask and handle the pressure of a busy day.
The drive and ambition to complete your tasks in a timely and effective manner.
A willingness to learn and improve

Also you have/are

Bulgarian language – native or skilled as native in speaking and writing
English language – intermediate level in speaking and writing

What we can offer you:

Competitive salary based on benchmark tests in Warsaw
A lot of company benefits - H&M discount card, Group life insurance,
Medical package, Sports and leisure discount
Work in a friendly atmosphere where we promote diversity and equality Modern work-space with rest areas, daily fruits etc. Location is Central with good transport links
Support personal growth by providing various type of training sessions

If you are interested, send your CV in English to Protected content

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