Dating site scam - lost 750 euro - need an advice
My terrible experience of using ElitePartner dating website as an expat – need an advice
I have been an expat in Germany for over a year now, and of course started exploring dating scene locally. Being a young professional, and not having much time to date around, I really wanted to have quality selection of the dates and was ready to pay for it. That’s how I came around with Elitepartner and it has been very much disappointed, but also lost Protected content . Need advice – can I still get a refund or is it a scam that works and people have no hope to get their money back?
Being from the US, I have successfully used similar high-end services like EliteSingles, and know what I am comparing to.
1.First of all, they have a very lengthy registration process, when you have to go through a very detailed questionnaire. Unfortunately English is not available, and I used my very limited German and by the end of it, was just clicking just to get through
2.Apparently, there is a fine print stating that they will charge Protected content annual fee if I do not actively opt out within certain period of time. After registration, I never came back, never used the website. However saw Protected content withdrawn from my bank account after some time. When I contacted them explaining that I never used their service, and therefore ask them to refund the full cost, they said no – you signed the policy, we don’t owe you anything.
3.I mean, that’s a shady practice. Passive consent is already a shady practice from all the online sign-ups etc. Of course I should have been much more attentive, but they charged for one year ahead, and do not want to refund for 10 months that are still left
4.After multiple email exchanges, they came up with 20% refund offer, which is Protected content . But god, Protected content sanction is too unfair for the service you never used. I guess that’s how they treat their customers. Any chance I can do anything about it? I would be ok if they refunded at least 50% and count Protected content into my idiot budget… but they don’t even want to go for halfway…