Sitel is a worldwide supplier in business process outsourcing. Our range of services includes contact-center solutions, customer acquisition, costumer loyality and back office. We have arround 66.000 qualified Sitel employees at approx. Protected content in more than 27 countries taking care of our clients` complex business processes.
Our growing company is currently seeking bilingual Customer Service Professionals based in Berlin
• To respond to a wide variety of customer contacts by telephone and email • To listen carefully to customer expressed needs and to show understanding of them • To remain professional and calm when communicating • To promote suitable products and services as required by the individual needs of each customer • To ensure that all customer contacts are handled in an efficient, effective and costumer centric way • To ensure that all complaints are recognised and recorded in an appropriate way
• General Certificate of Secondary Education or equivalent • Good computer literacy • Experience within a fast moving, customer centric environment • People orientated and team minded • Excellent communication skills • German skills (fluent) • Swedish, norwegian or danish skills (fluent) • English skills (basic skills)
How to Apply:
If you are interested, send your written application to: