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ReSa manager in tourism business in TZ

A Memo in search of the right candidates for The African Embassy Ltd heading our reservation & sales office in Mosh

TITLE : Reservations & Sales Consultant – Tanzania
LOCATION : Moshi Office
ADVERTISING PERIOD : 1st December – 20th December
CONTACT PERSON : Marlies Gabriel – Protected content

OUTPUTS:
• Interaction with agents & direct inquires, telephonically & via email
• Planning and designing itineraries for agents & guests
• Handling reservation requests from either e-mail, telephone or socila media
• Processing of reservations from quote to finalising, including
reservations, invoicing, collecting of payment and travel documents
• Professional servicing of our agents and of our guests
• Selling of our products and services
• Interaction with colleagues, agents and suppliers
• Maximum 2 working hours turnaround time on all enquiries from time
of receiving the enquiry
• Saturday duty on a rotation basis
• Public Holiday duty on a rotation basis
• Backup for colleagues when they are away from the office

KNOWLEDGE REQUIRED:
• A good knowledge of Tanzania, with knowledge of East Africa an advantage
• A good knowledge of in house safari offers with focus on our lodge & camp.
• Working experience in tour operating and general reservations procedures
• Good organisational ability
• Lateral thinking ability

SKILLS REQUIRED:
• Communication skills and fluent in written and spoken English
• Organisational skills which include time management and prioritising
of tasks which will require a person who likes dealing with detail
• Computer literate with experience with Microsoft Office and various mail programs.
• Understanding of travel industry through study or work experience
• Attention to detail
• Working in an orderly manner to ensure that files can be continued
by other Consultants when necessary
• Working knowledge of systems ( reservation system: RM Protected content
• People’s person with great communication skills
• Initiative
• Able to travel; flexibility in terms of working hours
• Self-driven; very responsible but fun; passionate about hsi/her work
• Proactive, have a sense of urgency and be able to act quickly to
resolve problems
PERSONAL CHARACTERISTICS:
• Good interpersonal skills
• Sense of urgency
• Passionate about guest delight
• Diligence and self-motivation to meet deadlines and keep on top of your job
• Willingness/ability to share information and teach and inspire others

PREVIOUS WORK EXPERIENCE REQUIRED:
• Previous lodge reservations or tour consulting experience will be to
your benefit
The successful candidate should have an enquiring mind, be methodical,
pay attention to detail, be creative, show perseverance and patience,
ability to work under pressure, ability to accept routine and mundane
tasks, have high energy level, ability to overcome obstacles and
persist with the task at hand, be decisive and adaptable.
We prefer a Tanzanian or East African citizen

Momella Road/Arusha National Park, P. O. Box Protected content , Arusha, Tanzania
Tel: Protected content Mobile: Protected content Protected content
Email: Protected content Website: Protected content

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