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How to find a housekeeper/nanny/driver? (Hanoi)

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Hello, we are soon moving to Hanoi.
How could we find a housekeeper and a driver?
Is there a trustworthy agency anyone could recommend? Or is it usually done by "word of mouth"?
Anyone leaving Hanoi soon that could suggest their own?
We need someone who can speak english, is good with kids and dogs.
Thank you.

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