My company, AIrbnb ( Protected content ), is hiring a new batch of talented Customer Support AirCorps to be be based at our HQ in San Francisco.
If interested, please direct message me for details!
We are looking for global minds with the following credentials:
If you're quick on your feet, are already an expert in the ins-and-outs of the site, and have exceptional people skills, then we want you on the team. This team will be on the front lines working with our users every day and will partner with our Product team to improve user experience.
IMPORTANT: We will host two Hiring Meetups on Feb Protected content from Protected content one from Protected content San Francisco. You will need to attend one of these to be considered for the job. Detailed info will be forthcoming if you make it to this stage, which will be a group interview Airbnb style. If you are hired, two weeks of intensive Airbnb-centric training will take place March Protected content the weekend of the 9th and 10th off. You must be able to attend all of these dates. Training will be two weeks of intensive Airbnb-centric systems training. If you have prior experience in customer service, ticketing, and CRM systems, all the better!
Provide friendly and efficient service to the worldwide Airbnb community.
Be a first point of contact to handle and resolve customer complaints.
Respond professionally to inbound phone calls, including urgent situations.
Identify and escalate issues appropriately.
Compose thoughtful and accurate messages or customize prepared responses to customer emails.
Research information and troubleshoot problems using available resources.
Arbitrate in situations between users.
Monitor and control numerous concurrent tasks in tandem.
Proactively and independently work to meet targets and goals.
Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays as our customers need us. Shifts may include evening or early morning hours.
Patience, empathy, and a unique ability to manage stress.
Skilled and eloquent in writing.
Strong communication and interpersonal skills.
Ability to work under pressure and adapt quickly to adverse situations.
Technical aptitude and the ability to pick up new technology quickly.
Active, passionate Airbnb user.
Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies.
Familiarity with ticketing systems.
Experience with policy work, or help resource project management
Previous, demonstrable experience with creation of online help resources
Fluency in one or multiple of the following languages: English, Spanish, Italian, French, Portuguese, German, Swedish or Russian
Early adopter of technology.
$ Protected content employee travel coupon
Paid time off
Medical, dental, & vision insurance
Life Insurance and Disability Benefits
Flexible Spending Accounts
Daily breakfast, lunch & dinner