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Working visa steps (Tel Aviv)

Hi everyone! I have a job waiting for me at a startup in Israel and my employer is having difficulties getting the whole process started so I was wondering if anyone had been through this and could give us some advice. He went to the local misrad hapnim but was told that he needs the approval of another government office before they could help him. So if I'm not mistaken, the office referred to would be the Semech Unit? Where is this to be found and what exactly do they need? Help much appreciated in the jungle of Israeli bureaucracy!

Tel Aviv Forum