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help lost luggage AIR BERLIN!!!! (Vienna)

Hi can someone help? maybe someone knows someone working for airberlin or at the airport. Went back from USA last friday with American Airlines Vegas- NY via Paris to Vienna (last flight Air Berlin), luggage missing so far, filled in report, number given to contact lost and found in airport (Austroport) never answers, Air Berlin lines always busy. Am in France for two weeks. Feeling enraged and so sad.. Personal stuff in my 22 kilos.. Managed to have some 'hopeful' information from American Airlines on the phone yesterday, bag got checked in Vegas and NY, may have been left stranded in Paris because of change of terminal and already excess of luggage on plane.. but no one can help, i've been spending the last four days calling and hoping and now have new phone number to reach 'baggage excess.de' for air berlin after 5 days of missing bag but of course number doesn't answer..help, anyone? thanks.

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